Ordering Info

Security Guard Management – A Division of Arscott Associates, Inc.

P.O. Box 51
Dunkirk, MD 20754

Phone: 1-800-672-3348

Fax: 1-410-286-3075

Support 1-443-964-4519 9am / 5pm EST

Email: Sales@SGMtraining.com

Website: www.sgmTraining.com

-
Remember to:

  • Please print clearly
  • Double check your credit card number and expiration date
  • Be sure to include the Credit Card CVV# located on the back of the card
  • Please include your name and a call back number in case we have questions about your order.

Download the Order Form

__________________________________________________________________________________________

Payment

We accept Visa, MasterCard, and American Express (debit or credit). Be sure to include the billing address for your credit card and the 3 digit CVV number on the back when placing an order. Company checks and money orders are also accepted. Orders received with personal checks will not be shipped until the check clears. NO C.O.D. ORDERS  

Prices are subject to change without notice.

__________________________________________________________________________________________

Shipping

  • Be sure to list the shipping address on all orders if it is different from the billing address.
  • All videos, books and CD orders are shipped FREE in the USA via USPS Media Mail. Please allow 6 to 14 days for delivery. Faster shipping is based on weight, location and service requested.
  • Free 3 day shipping for orders $300 or more via US Post Office, FedEx or UPS.
  • Three-day shipping for orders less than $300 within the USA. There is a $15.00  shipping and handling fee.
  • Overnight orders within the Continental USA are based on weight and destination.  There is a minimum charge of $40 for orders 1 pound or less.  Please call or e-mail for exact charges.
  • Orders received during normal business days (M – F) before 1pm EST will be shipped the same day.
  • Orders received after 1pm will be shipped on the following business day
__________________________________________________________________________________________
Phone/Fax
Call Toll Free 1-800-672-3348         

Sales Representatives are available on standard business days Monday through Friday, 9am to 6pm, Eastern Standard Time.

FAX 1-410-286-3075 available 24 – 7. Please use

Download the Order Form

Voice Mail available 24-7

__________________________________________________________________________________________

 

International

International Telephone Line: 1-301-812-1330 Email: Sales@SGMtraining.com

SGM does not accept international credit cards.  All international orders (except Canada) require payment via wire  transfer or bank checks in USD.  Wire transfer orders will be charged a wire transfer fee of $30, orders will be shipped upon wire transfer verification.   Orders paid by check will be shipped once the check clears.  (6 to 10 days).  Shipping fees are based on weight, destination and service requested.

__________________________________________________________________________________________

Internet

Log onto our secure website  www.SGMnow.com  24/ 7.  Your order will be shipped on the next business day.  Be sure to use the address that your credit card statement is mailed to.  Approved orders will receive an e-mail with the validation numbers. When the order is processed an additional  e-mail will be sent to you with a PDF of your paid invoice and tracking number.

Downloading Templates- Are discounted to save you time and the shipping and handling fees.

__________________________________________________________________________________________

Customer Service

Customer service is available Monday through Friday, 9am to 5pm Eastern Standard Time.. Call 1-443-964-4519

__________________________________________________________________________________________

Returns

ALL SALES ARE FINAL

If within 30 days of your purchase a product is found to be defective, SGM will replace it, no questions asked.  Please call 1-443-964-4519 Monday through Friday, 9AM to 5PM EST.  Upon approval SGM may ship you a replacement product along with a pre-paid return shipping label to return the defective item.  Failure to return the defective item within 30 days, SGM will charge the customer full price for the replacement item.   Note: SGM shrink wraps with tamper proof tape on all products. 

ONCE THE SEAL IS BROKEN THE SALE IS FINAL

__________________________________________________________________________________________

 DVD LIFE TIME WARRANTY

  After 30 days, your Security Guard Management DVD gets scratched or damaged, for a reason, SGM  will replace it for half its retail price. Just mail the damaged DVD to SGM along with your company check for half the retail price and we will ship the replacement(s) FREE.