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"The Security Supervisor ' s Field Training Manual" 2004, 2nd Edition provides security supervisors with training on performing their roles as the leaders of security personnel. The organization ' s ability to be successful in providing security services is related to how well trained and knowledgeable their field supervision staff is, when it comes to managing personnel and providing them with support and assistance.
In this manual, the supervisor will learn the importance of developing supportive relationships between subordinates, management, and their customers. Supervisors will be capable of determining their individual leadership style and how to use that style to their best advantage. Supervisors will develop their skills in effective counseling to correct unacceptable behavior or job performance, evaluating subordinate performance, using discipline in a positive manner, understanding liability issues and their duties and responsibilities as a supervisor, and more importantly, recognizing the expectations of a professional supervisor in today ' s environment.
In order to provide the supervisor with the most valuable tools and resources, the following subject matter is included in this manual:
- Relationships
- Expectations of a supervisor
- Duties and responsibilities of a supervisor
- Styles of supervision
- Evaluation of subordinates
- Discipline process
- Performance Improvement Program
- Liability issues
- Work Place Violence Response
- Qualities of an effective leader
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