Ordering Information

Security Guard Management A Division of Arscott Associates, Inc. 3920 Buckboard Court Dunkirk, MD 20754 Phone: 1-800-672-3348 Fax: 1-410-286-3075 Email: Sales@SGMnow.com Website: www.SGMnow.com

Remember to: Please print clearly Double check your credit card number and expiration date Be sure to include the Credit Card CVV # located on the back of the card Please include your name and a call back number in case we have questions about your order. Download the Order Form

Payment
	We accept Visa, MasterCard, and American Express (debit or credit). Be sure to include the billing address for your credit card and the 3 digit CVV number on the back when placing an order. Company checks and money orders are also accepted. Orders received with personal checks will not be shipped until the check clears. COD orders are not accepted. International orders must be paid by company check, money order or wired in US dollars. Prices are subject to change without notice.
Shipping
Want Faster Shipping?	Be sure to list the shipping address on all orders if it is different from the billing address. All videos, books and CD orders are shipped FREE in the USA via USPS Media Mail. Please allow 10 to 14 days for delivery. Other products are shipped US Post Office or UPS ground, charges are based on location and service requested. All PO Box orders will be shipped via USPS. 3-day shipping for videos and CD's within the USA $12.00. (shipping and handling) Overnight orders within the Continental USA are based on weight and destination. There is a minimum charge of $30 for orders 1 pound or less. Please call or e-mail for exact charges. International shipping rates are based on weight, destination and service requested. Please call or e-mail for exact charges. Orders received during normal business days (M – F) before 1pm EST will be shipped the same day. Orders received after 1pm will be shipped on the following business day.
Phone
	Call Toll Free 1-800-672-3348          International 1-301- 812-1330 Business days are Monday through Friday, 9 am to 6 pm, Eastern Standard Time. After hours please leave a message with your name, telephone number, and a convenient time for a return call. Voice mail is available 24 / 7.
Fax 7x24
	Our fax, 1-410-286-3075, is available 24 x 7. Please download the order form. Please type or print your order and please be sure to list your phone number.
Internet
	Log onto our secure web site 24/ 7 at www.SGMnow.com . Place the item(s) in the shopping basket and fill out the credit card information. Your order will be shipped no later than the next business day. An e-mail with your paid invoice and tracking number will be sent to you so you can monitor its journey to you. Downloading Templates- Downloads are discounted to save you time as well as shipping and handling fees. Most software and templates can be downloaded. Downloads are identical to the CD versions.
Customer Service
	Customer service is open during normal business days, Monday through Friday, 9 am to 5 pm Eastern Standard Time. Call 1-301-812-1330
Returns
	All sales are final If within 30 days of your purchase a product is found to be defective, SGM will replace it, no questions asked. Please call 1-301-812-1330 Monday through Friday, 9AM to 5PM EST, for a Return Merchandise Authorization number. Upon approval SGM will ship you the replacement product along with a pre-paid return shipping label to return the defective item. Failure to return the defective item within 30 days SGM will charge you for the replacement item.