We accept Visa, MasterCard,
and American Express (debit or credit). Be
sure to include the billing address for your
credit card and the 3 digit CVV number on the
back when placing an order. Company checks
and money orders are also accepted. Orders
received with personal checks will not be shipped
until the check clears. COD orders are not
accepted. International orders must be paid
by company check, money order or wired in US
dollars.
Be sure to list the shipping
address on all orders if it is different from
the billing address.
All videos, books and CD orders
are shipped FREE in the USA via USPS
Media Mail. Please allow 10 to 14 days
for delivery. Other products are shipped
US Post Office or UPS ground, charges
are based on location and service requested.
All PO Box orders will be shipped via
USPS.
3-day shipping for videos
and CD's within the USA $12.00. (shipping
and handling)
Overnight orders within the
Continental USA are based on weight
and destination. There is a minimum
charge of $30 for orders 1 pound or
less. Please call or e-mail for exact
charges.
International shipping rates
are based on weight, destination and
service requested. Please call
or e-mail for exact charges.
Orders
received during normal business days (M – F)
before 1pm EST will be shipped the same
day.
Orders received after 1pm will be shipped
on the following business day.
Phone
Call
Toll Free 1-800-672-3348 International
1-301- 812-1330
Business days are Monday through
Friday, 9 am to 6 pm, Eastern Standard
Time. After hours please leave a message with
your name, telephone number, and a convenient
time for a return call.
Voice mail is available
24 / 7.
Fax 7x24
Our fax, 1-410-286-3075, is available 24
x 7.
Please download
the order form. Please type or print your order and please
be sure to list your phone number.
Internet
Log onto our secure web site 24/ 7 at www.SGMnow.com
. Place the item(s) in the shopping
basket and fill out the credit card information.
Your order will be shipped no later than the
next business day. An e-mail with your paid
invoice and tracking number will be sent to
you so you can monitor its journey to you.
Downloading Templates- Downloads
are discounted to save you time as well as
shipping and handling fees. Most software and
templates can be downloaded. Downloads are
identical to the CD versions.
Customer
Service
Customer service is open
during normal business days, Monday through
Friday, 9 am to 5 pm Eastern Standard Time.
Call 1-301-812-1330
Returns
All sales are final
If within 30 days of your purchase a product
is found to be defective, SGM will replace
it, no questions asked. Please call 1-301-812-1330
Monday through Friday, 9AM to 5PM EST, for
a Return Merchandise Authorization number.
Upon approval SGM will ship you the replacement
product along with a pre-paid return shipping
label to return the defective item. Failure
to return the defective item within 30 days
SGM will charge you for the replacement item.