The Public Relations video gives the security officer a clear perspective regarding the importance of treating your clients with respect as well as the public. It also explains why having good customer relations will help them to control anger and hostility when verbally threatened. This video includes but is not limited to the following subjects:

• The Purpose of Customer Relations
• Why Customer Relations
• Customer Needs
• Customer Policies
• Customer Procedures
• Non-Aggressive Techniques
• Demeanor for Highly Public Contracts